How we relate
Getting it right—Relationships
We maintain a safe, healthy, and secure workplace.
We take responsibility for keeping ourselves and each other safe, healthy, and secure in the workplace, and for protecting our visitors and communities from harm. Nothing is more important than the safety, health, and security of our people. We take the time to learn and follow all applicable safety and emergency rules and procedures. We immediately report any unsafe or unhealthy situations to a member of the People & Culture team.
We embrace environmental sustainability.
We take responsibility for minimizing the environmental impact of our facilities and operations. We look for opportunities to make the most efficient use of energy, water, and other natural resources. We minimize our environmental impact by reducing waste and recycling materials as much as possible.
We support the communities in which we live and work.
LRN recognizes that we are part of a connected and interdependent world. We contribute to our local communities and the world at large by volunteering and making charitable contributions to organizations and causes that align with our values. We encourage and support each other in speaking out and taking a stand on the ethical and moral issues of our time.
Moment of Truth
A sales executive pursued a new prospect with a US $1M+ opportunity. The sales executive knew that the prospect’s requirement of launching a custom code of conduct course two months after contract signing was not likely to be met, but she didn’t want to shake the prospect’s confidence in LRN or the likelihood of closing the deal, so she did not express the LRN team’s reservations.
The prospect became a member of LRN’s client community, and work began. The project manager found it almost impossible to build a project plan that met the expectations set during the enlistment process. In addition, delivery—even if possible—would have required that other clients’ projects be delayed. Trust eroded quickly, tension characterized the relationship, and the unrealistic deadlines for production and review were missed on both sides.
If the sales executive had applied our core values of integrity and truth, she could have helped educate the prospect about the time it would take to create an education and engagement experience that would bring its code to life. The client, while still a prospect, would probably have appreciated advice, guidance, and honesty from LRN, which would have highlighted LRN’s depth of knowledge and unique point of view. We should never make promises, whether implicit or explicit, that we aren’t sure we can keep. The benefits of a relationship built on earned and mutual trust should far outweigh the momentary satisfaction of winning a sale.